We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.
To be eligible for a return, your item must be in the same condition that you received it, or unused, not flown or displayed.
1) "What if I receive a damaged product"?
Please let us know within 7 days of receiving your item. We will email you a pre-paid shipping label and you receive a full refund or you can exchange your item.
2) "What if I changed my mind and no longer want the item after placing my order or receiving my order"?
That's ok! It happens. Please let us know within the first 7 days of receiving your item that you would like to return it and we will fully refund you (minus the original shipping cost).
* To start a return: you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com or call us directly between Monday-Friday from 8:00am-5:00pm EST at 1-585-385-5850 or toll-free 1-800-210-5330.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 5-7 business days for your bank or credit card company to process and post the refund too.
Please note: we do not accept returns on custom flags.