Due to Covid plant closures - expect shipping delays for American Made Flags -click here for info

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Shipping and Returns

Shipping: Most orders are processed within 24 hours.FOR FAST DELIVERIES please let us know when you need your order in the comment area.  Call 1-585-385-1070 during business hours (Monday through Saturday 8:00 AM to 5:00 PM, Eastern Standard Time) if you would like estimates. Or email us directly at sales@1-800flags.com. 

QUESTIONS:

1) "What if I receive a damaged product"? 

Please let us know within 7 days of receiving your item. We will email you a pre-paid shipping label and you receive a full refund or exchange of your item. 

2) "What if I changed my mind and no longer want the item after placing my order or receiving my order"?

That's ok! It happens. Please return the item to us within 7 days of receiving it and we will fully refund you (minus the original shipping cost). 

 

  ** Higher shipping rates may apply for pole or oversized orders. (shipping based upon weight)

*** Shipping for International and larger orders will be quoted via phone or email (your approval must be received prior to shipping)

Guarantee: If you receive the wrong product or damaged merchandise, please return the product within 7 days with the original receipt and packaging and we will gladly replace it or refund your money.  Shipping charges are non- refundable.

Note: Our guarantee only applies to flags that have not been flown. This guarantee also does not include special order or custom order. Again, please call us at 1-585-385-1070.

Restocking Fee: A restocking fee of 20% may be applied to any item that you are returning to www.1-800flags.com.

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