FAQ
Will all of my items arrive together?
Often times not all items in one order will arrive together. In an effort to get you your purchase as quickly as possible each item will ship the moment it is processed.
Our official policy is we ship all orders on the following day (excluding weekends and holidays) if received by 5:00pm EST; however, it’s not a contractual guarantee.
What if I receive a damaged product?
Please let us know within 7 days of receiving your item. We will email you a pre-paid shipping label and you receive a full refund or you can exchange your item.
What if I changed my mind and no longer want the item after placing my order or receiving my order?
That's ok! It happens. Please let us know within the first 7 days of receiving your item that you would like to return it and we will fully refund you (minus the original shipping cost).
For other questions
Toll-Free 1-800-210-5330 during business hours (Monday thru Friday 10:00 AM to 5:00 PM EST).
Shipping
USPS Priority Mail
Domestic deliveries arrive within 1-3 business days depending on where your package starts (14580) and where it is going.
USPS Parcel Select Ground Service
This is a great option for heavy packages because packages can weigh up to 70 pounds and delivery ranges from 2-8 days. Rates are based on distance, weight, and dimensions.
USPS First Class Package Service
This is an affordable way to mail packages that weigh up to 13 ounces and offer delivery in 3 business days or less.